Shipping & Processing

 

New Shipping Process

The entire order process will look something like this:

Order Processing (preparing for shipping): 1-5 days

Once received by Delivery Carrier: 1-7 days until delivered (in most areas)

**Tracking will be updated when the delivery carrier receives the package. Please allow 24/48 hours for tracking to start showing updates.

Please input your real phone number. We won't use it, but mail carriers may need it to contact you about delivery.

Adult Signature Required

In accordance to congressional amendment to the PACT Act (Dec 2020), All vape shipping deliveries, Require Adult Signatures beginning March 27, 2021. An adult (21+ years of age) is required to provide a valid government-issued ID upon delivery and must sign for the package. Think about delivering to your work or where someone is present to receive your order.

When will my order be shipped?

We process orders Monday through Friday, 9am-3pm PST excluding major U.S holidays (Closed on Weekends). Orders are processed in the order they are received.

Fulfillment delays are pushing normal processing times to a range of up to 5 business days. During holidays and sales events, processing times may take up to 10 business days.

 

Estimated Transit Times - Begin after processing times

  • Deliver-It¬† ¬†3-5 Business Days¬† ¬† ¬†Tracking
  • Intelliquick or IQ¬†¬†¬†3-5 Business Days¬† ¬† ¬†Tracking
  • GLS 3-5 Business Days¬† ¬† ¬†Tracking
  • LSO¬† ¬†10-15 Business Days¬† ¬† ¬†Tracking
  • Next Day Express¬† ¬†9-12 Business Days
  • STAT¬† ¬†10-15 Business Days (text notification sent by STAT)
  • Regional Carrier - Ground¬† ¬†15-25 Business Days¬† ¬† ¬†Tracking
  • Better Trucks¬† ¬†10-15¬†Business Days¬† ¬† ¬†Tracking

Where do you ship to?

USA Vape International Shipping

We are currently working on covering the Continental US States that allow vape products to be shipped to. 

Since we are no longer allowed to ship USPS in the Continental United States at this time, We CANNOT ship to PO boxes, APO/FPO addresses etc since this is a USPS only service.

International Shipping

We ship international USPS/Global Post, please check the dropdown to see if your country is on the list. International customers must be familiar with their country's customs and import laws before deciding to purchase. Please contact your local authorities for more information about importation of our products. 

Vapeify is not responsible for confiscation of items or additional duties, fees and taxes imposed by international customs agencies. We do not recall international orders, they will be abandoned if you do not claim it. NO REFUNDS ONCE SHIPPED.

  • USPS International Express¬†Still available until USPS stops service
  • Global Post International Standard¬†USPS is not accepting all International shipping, only USPS Express at this time. Please see the following link to track your standard package¬† ¬† ¬†¬†https://www.goglobalpost.com/track/

    ¬†Please note:¬†USPS¬†does not accept claims for packages marked as ‚ÄúDelivered‚ÄĚ. In the event that a package is delivered, but not received,¬†please contact your local postal office immediately. Once the package leaves our facility,¬†it is out of our control.

    USPS¬ģ Customer Service
    Call 1-800-ASK-USPS¬ģ (1-800-275-8777)
    Hours of Operation
    Monday - Friday 8 AM - 8:30 PM ET
    Saturday 8 AM - 6 PM ET
    https://www.usps.com/help/welcome.htm

    Order Tracking

    Once your order has been shipped or received by the carrier, the tracking number will be sent to the email address from your order. At this time, tracking has different timelines depending on the carrier. Please allow 3-5 business days to receive initial tracking info. If the order has taken over 15 days from receiving tracking or if the tracking has not updated within 10 days of receiving it, please let us know and we can take action at that point.

    Please do not be alarmed if the delivery confirmation for your package has not updated in a few days. Depending on the delivery carrier, there may not be updates when the package is in transit between facilities. We will continue to improve this processes.

     Vapeify does not guarantee shipping or transit times, shipping fees are non-refundable.

    Once packages are shipped, you must deal directly with your chosen shipping service or reach out to Route Shipping Insurance for covered issues. 

     

    Incomplete or Incorrect Address Submissions

    Please review your shipping address carefully when placing an order. Please make sure you add unit or apartment numbers where applicable. Errors in the shipping address will cause delays in transit times or cause orders to be returned to sender. We will not reship any order until it is returned to us by the courier and the customer has paid for the cost to reship the order.

    Return To Sender:

    Please make sure you provide a valid address. If your package is returned to sender do to an incorrect address you will need to contact the carrier directly to retrieve your package. We do not offer refund for lost packages do to incorrect address provided. 

    Address Verifications:

    If we cannot ship an order due to a missing/incomplete/wrong address, we will hold the order for up to 3 business days while attempting to make contact with customers. After 3 business days, we will cancel the order and credit your original payment form.