PLEASE READ THE RETURN POLICY THOROUGHLY BEFORE PLACING AN ORDER, REQUESTING A RETURN, REFUND, OR EXCHANGE.
For safety, sanitary & legal reasons We can NOT accept returns or exchanges for:
- Disposable Vapes
- E-liquids / Vape Juice / Nic additives
- Vape Tanks (SUB-OHM/RDA/RDTA)
- Coils / Atomizers / Pods
- Batteries / Chargers
- “Alternative” or 420 Products
- Open, used, discounted or Promotional Items.
- Damaged items from accident, disassembly, customization, modification, or user error.
ALL DISPOSABLE VAPES, VAPE JUICE, COILS & PODS ARE FINAL SALE.
We can not exchange, replace or refund any (DOA - Dead/Defective on Arrival) Disposable Vapes, Coils or Pods. Please contact the manufacturer directly for warranty & replacement inquiries.
For sanitary, safety & legal reasons we can not accept Returns or process exchanges for any kind of vape juice products (Sealed or unsealed) for any reason.
Missing or Incorrect items. All customer service & support inquiries for missing, damaged and incorrect items must be reported within 48 hours of delivery. We may require photos and in some cases, videos of the problem. You will need to submit photo/video clearly displaying the items and/or issues before a return can be initiated. For your convenience, every order is video / photo documented before the order leaves our facilities so we can provide you with premium customer service if you encounter any issues with your order. Please note,
After 48 hours after Delivery, all orders are considered completed. No refunds, exchange or replacements will be possible after this time.
Defective on Arrival (DOA) Device
In order for your defective warranty item to be eligible for exchange or credit, it must meet the following requirements:
- It must be reported to email@example.com within 48 hours or less from the date of receiving your package
- All the accessories included in the purchased package must be sent in with the defective device
- The item must have no signs of physical damage outside of normal wear and light usage
- Returned items can be exchanged for the same item.
- Items with manufacturer's Visual Defects like small paint chips will not be accepted for return.
- Disposable Vapes are NOT eligible for return or exchanges. (Please contact the manufacturer directly for warranty info)
*If an item is received defective, you must create a detailed support ticket within 48 hours from the time marked "Delivered" by the carrier. After this timeframe, we consider your order delivered and complete and is no longer eligible for a refund or return.
Please make sure you are 100% sure that you want the items in your order before placing an order.
If you placed an order by mistake please let us know within 30 minutes of placing your order. After 30 Minutes has passed, it will not be possible to cancel your order. A 3% non-refundable Credit card processing fee will be applied to all order cancelations do to customer error.
! PLEASE NOTE: If items in a return order are deemed ineligible for a credit or exchange, you are responsible for shipping fees to receive your items back. Items will not be shipped back until shipping fees are paid to us. We will hold these items for no longer than 5 business days after initial contact with customers after which the items will be disposed of or discarded. IT IS YOUR RESPONSIBILITY TO READ THE RETURN POLICY THOROUGHLY.
Returns Process:Step 1: You must email firstname.lastname@example.org to create a ticket with us
Step 2: Title Subject as: Return/Exchange + ORDER#
Step 3: We will request photos/videos as needed
Step 4: Upon Approval of your return please clearly mark the return number on the exterior of the package and send it back to us to the address that will be provided to you via E-mail.
You must first submit the email/ticket for approval. If approved, Packages must be postmarked within 5 Business Days. Your Return # must be clearly marked on the exterior of the package. Without this number, our shipping department may discard the package.
After 30 days after fulfillment, all orders are considered completed. No refunds, exchange or replacements will be possible after this time.