Returns & Exchanges

PLEASE READ THE RETURN POLICY THOROUGHLY BEFORE REQUESTING ANY RETURNS, REFUNDS, OR EXCHANGES.

*All customer service & support tickets for defects, missing, and incorrect items require photos and in some cases, video evidence. You will need to submit photo/video clearly displaying the items and/or issues. You will be able to send these after our first reply. Please do not discard items until we notify you, or we will not be able to process the return/exchange.

 

Final sale, Clearance or Discounted items cannot be refunded or exchanged

Unfortunately the following are final sale items and are unable to be tested for defects due to health, safety, and legal reasons; we are unable to accept them as returns. Due to the sensitive nature of their design, and that we are unable to test for defects due to obvious health and safety reasons we DO NOT accept returns or exchanges for:

  • E-liquids/Pods (any item with eliquid: pods, disposables, bottles etc)
  • Tanks/Rebuildables (RDA/RDTA systems)
  • Coils/Cartomizers
  • Batteries/Chargers
  • “Alternative” or 420 Products (Contact Eyce directly- limited warranty)
  • Any Open, Used, Discounted, Sale or Promotional Items

 

We apologize for the inconvenience this may cause. If you feel your item may be defective, we recommend contacting the manufacturer as they may be able to better assist.

 

Defective on Arrival and Buyer’s Remorse Policy

The below policies exclude coverage for damage resulting from accident, disassembly, customized modification, or user-error. 

Defective on Arrival (DOA) Device

In order for your defective warranty item to be eligible for exchange or credit, it must meet the following requirements:

  • It must be reported to support@vapeify.us within 48 hours or less from the date of receiving your package*
  • All the accessories included in the purchased package must be sent in with the defective device
  • The item must have no signs of physical damage outside of normal wear and light usage
  • Returned items can be exchanged for the same item
  • Items with manufacturer's Visual Defects like small paint chips will not be accepted for return

*If an item is received defective, you must create a detailed support ticket within 48 hours from the time marked "Delivered" by the carrier. After this timeframe, we consider your order delivered and complete.

Buyer’s Remorse

It must be 14 days or less from the date of receiving your package. We only accept buyer's remorse exchanges of items that are unopened, unused and in its original sealed packaging. In other words, you must return the product in the way it was received. No exceptions.

There is a 20% restocking fee on items exchanged under buyer's remorse.

Vapeify.us does not compensate shipping costs for buyer's remorse returns. The customer is responsible for return shipping. Once received and processed, your exchange or credit will be issued. 

! PLEASE NOTE: If items in a return order are deemed ineligible for a credit or exchange, you are responsible for shipping fees to receive your items back. Items will not be shipped back until shipping fees are paid to us. We will hold these items for no longer than 5 business days after initial contact with customers after which the items will be disposed of or discarded. IT IS YOUR RESPONSIBILITY TO READ THE RETURN POLICY THOROUGHLY.

 

Returns Process:

Step 1: You must email support@vapeify.us to create a ticket with us

Step 2: Title Subject as: Return/Exchange + ORDER# 

Step 3: We will request photos/videos as needed

Step 4: Upon Approval of your return please clearly mark the return number on the exterior of the package and send it back to us to the address that will be provided to you via E-mail.

You must first submit the email/ticket for approval. If approved, Packages must be postmarked within 5 Business Days. Your Return # must be clearly marked on the exterior of the package. Without this number, our shipping department may discard the package.

 

Vapeify will not be held responsible or liable for any injury, damage, or defect, permanent or temporary that may be caused by the improper use of a Lithium-ION battery. Please have a basic understanding of the batteries you are using and how to care for them properly.